Refund Policy

Below you will find all the information you should need to know about our Returns & Exchanges policy. If you need any more help or just want to ask a question, please email us and we'd be happy to help! All our delivery costs are fixed and we'll email you with your parcels tracking number (if available) when we dispatch your goods. If you have any questions or if you think your parcel has gone missing, please contact us as soon as you possibly can. By placing an order your automatically accept our terms and conditions on returns and exchanges.

 

Returns & Exchanges:

  • Regalia Lodge operates a 30 day returns policy (including bank holidays and weekends).
  • Goods must be back with us by the 30th day.
  •  The returns period starts from the day delivery were attempted.
  • Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll process your refund or exchange within 30 working days after receipt of your return.
  • If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.
  • It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.
  • Please note we are unable to refund any postage or carriage charges for returns.
  • We do not accept returns for customized products unless they are received damaged or do not match the description provided.
  • Don't forget - all refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund. 
  • If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 30 day money back period still applies from the date of original purchase so bear this in mind if you want to exchange your goods for another product as we'll only be able to issue you with a credit note.